In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Us within fourteen (14) days from the date on which you received them from email@example.com.
The right to return may be exercised by contacting our Customer Service at the email address: firstname.lastname@example.org.
Please include in the request the Order Number, item(s) code(s), reason for return.
Eral 55 Tel. (+39) 02 6598829
in Piazza XXV Aprile XXV 14, CAP 20124, Milan, Italy
In case the delivered goods do not meet your expectations, you will have the possibility to return them at your own expense.
If you need to change/modify the item, the return will be charged to you.
The goods will have to be returned with the order box using our DHL courier and the item will have to keep the conditions and the delivery tag.
We will proceed to refund the credit card with which the payment has been made or your PayPal account (refund will be made within 30 days, or in line with the credit card policies).
The product has to be in the same conditions as it was received, appropriately packaged in its original box. Original tags of the item must not be removed. The item must not have been washed or damaged in any way.
Returned items must not have been worn, washed or altered in any way. The soles of the footwear must be in perfect condition and show no signs of use.
Return items must be shipped back to Us within fourteen (14) days from the date on which you informed Us of your decision to withdraw from the contract.
In accordance with consumer protection legislation, the right to return is excluded in the event that you purchased:
- orders of tailored (We Will accept returns just for the fitting and then We will send the item back)
- personalized Products
With reference to the above cases where the cancellation right is excluded.
In case of defective or incorrect goods as a result of an error made by ERAL 55, customers are requested to follow the above instructions. Customers are requested to provide photographic evidence of the defect or error. In such cases, shipping costs and any customs charges shall be borne by ERAL 55.
The shipping costs for the return are to be borne by the customer.
Any customs charges shall always be borne by the customer.
Eral 55 recommends that all returns are shipped via DHL using the codes provided by our customer service. If you wish to use a courier other than DHL you will be responsible for all shipping costs and there will be an additional charge of 10% of the total value of the returned goods.
Returns authorized by ERAL 55 must be shipped from the same country where the order was originally shipped.
If customers wish to return the goods, please send an e-mail to email@example.com and request your Return Authorization Number (RAN). The written request must contain the order number, the code of the item(s) to be returned and the reason for the return: refund or change of size and/or colour.
After submitting the above request to Customer Service, the customer will receive an e-mail with the Return Authorization Number (RAN) and the instructions to follow in order to make the return.
Customers are requested to write their RAN on the return tag attached to each item and on the copy of the invoice to be placed in the package. Customers are requested to follow the instructions given to them faithfully.
Authorised returns must be sent with the courier indicated by ERAL 55 in the e-mail containing the return instructions. ERAL 55 reserves the right not to accept returns if the customer entrusts the shipment to a courier other than the one indicated and if the delivery involves additional costs for ERAL 55 or requires collection at a branch of the courier.
ERAL 55 reserves the right to refuse returns that have not been authorized or not sent in accordance with the return policy. In such cases, ERAL 55 may return the package to the sender at the original shipping address. In case of acceptance of unauthorized or non-conforming returns, ERAL 55 may retain 10% of the value of the returned goods from the refund due.